Legal
Complaints
Last updated July 2026 · placeholder text pending legal review.
These documents are professional placeholders for a demonstration project and must be reviewed and finalised by qualified counsel before launch.
Making a complaint
If something goes wrong, contact us at hello@vivisend.com. We aim to acknowledge complaints promptly and resolve them fairly. If you remain dissatisfied, you may escalate to the relevant financial ombudsman.
How to reach us
The fastest way is in-app chat, or email us at hello@vivisend.com. Please include your name, what went wrong, and how you would like it resolved.
Our process
We aim to acknowledge your complaint promptly and to send a final response within the timeframe required by applicable regulation, explaining our findings.
If you are still not satisfied
You may refer your complaint to the relevant financial ombudsman or alternative dispute-resolution body for your market.